We want you to be completely satisfied with your purchase. Our return policy is in place to make things quick and easy for you. You can expect us to be professional, polite, and efficient in handling your order. With few restrictions and a quick turnaround, we'll have you taken care of in no time.
What can I return?
We accept returns up to 30 days from the date of receipt for all products that meet the following requirements:
- Items must be returned in the same condition you received them.
- Items must be in the original packaging complete with all accessories, including warranty cards, manuals, etc. if applicable in the original, unaltered condition.
- We may sometimes make exceptions on a case-by-case basis
What can I not return?
- Substantially used or damaged items.
- Items whose packaging is damaged or missing.
- Sensitized materials, such as film, photographic paper, liquid chemicals, batteries, inks, or any product that has an expiration date.
- Waterproof cameras that have been exposed to water.
What if I lost or damaged accessories from a product I'd like to return?
- In the event that accessories are missing or damaged, we will ask you to purchase replacement accessories to make the item complete again. At that point, we can complete the return.
What if I get a defective item?
- If you receive a defective product, we will happily replace your product at no cost to you if we have additional units of the product on hand. However, if we have no additional units and you do not wish to wait for us to order a replacement, we will provide you a full refund, including any shipping charges.
- All defective returns must be made within 30 days of receipt of the product. Full manufacturer warranties are supplied with all merchandise that is in the "new" condition purchased from CameraMall. Please call us if you have any questions regarding the repairs or services covered under the manufacturer warranty. We'll help you through every step of the process.
How do I return my item?
For an Item Purchased at our Retail Store
- Bring the item to our retail store within 30 days of the date of purchase
For an Item Purchased on our Website
- First, we need to make sure your item is returnable, so give our store a call at 734-997-5031 or email questions@cameramall.com, so we can provide you with proper return authorization and a shipping label.
Once you're authorized, just ship the item(s) back to us!
- Pack all items to be returned in a sturdy shipping carton with sufficient packing material. (Use the original packaging if you want!)
- Enclose the packing list you received with your order. Make a copy of the packing list or photograph the original for your records!
- Affix the shipping label we provide and drop off the package with the shipping carrier.
For an Item Purchased on our Amazon Store
- Navigate to amazon.com and login to your account
- Click "Your Orders"
- Locate the order you placed from us, and click "Return Items"
- Please note that Amazon.com does not allow you to initiate a return if it is more than 30 days since the date of purchase
How do I get my refund?
For an Item Purchased at our Retail Store
- We will initiate a refund using the original payment method from our retail store.
- Refunds to credit card can take 1-7 business days to publish to your credit card.
- We do not keep more than $125 at our retail store in cash, so for larger cash refunds, we can either refund to a credit card or need to issue a check, which are delivered 1-2 weeks from the date of return.
For an Item Purchased on our Website
- Approved returns will be issued a refund for the total product(s) charge.
- Credit for returns are typically processed within 3 business days from the date we received the merchandise for orders from our website.
- Credit will be applied to the payment method given online when the order was placed.
- Return shipping and handling fees are not refundable except in the case of defective merchandise.
For an Item Purchased on our Amazon Store
- Upon receiving your return, we will initiate a refund through Amazon within 3 business days.
- After initiating your refund, we do not have any control over the length of time it takes to process or any details on the current status of your refund.
*CameraMall is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner's manual. CameraMall's online policies may not at all times comply with CameraMall's retail store policies.
