Scanning Questions

We aim to send your scans on the due date, by 6pm weekdays and 5pm on weekends. If you do not receive your scans by the end of the day, on the due date, call us the following morning to check in and get it resolved.

If it is your first time processing with us, check your spam. Also search for WeTransfer in your email. It is very rare, but it is also possible that you may have encountered WeTransfer in the past and unsubscribed from it.

No, with our film holders, we can scan the full frame on the film, but not beyond that to the physical edges of the media.

No, we are not equipped for physical restoration work or handling of deteriorating materials.

Yes.Over time, stored images may undergo color shifts and fading. Older films may exhibit a green or purple tint. Our retouching services cater to these issues, providing options from automated digital filters to manual restoration. Automated services begin at 15 cents per image for slides and film, and $10 for photos. If your images require the precision of manual color painting using Photoshop, the starting rate is $39 per image. Please note that our automated color correction services have limitations, and the result is contingent on the initial quality of the provided images.

Typically, batch orders of film and slides will exhibit a consistent color shift across all frames. However, individual printed photos are unique, demanding specialized attention to preserve the original integrity of each image. Slides and film will have an automated filter applied to them for 15 cents. This will help with extreme color casts but in many cases customers will still opt to have select images pulled into photoshop for further automated color correction, at $10 an image, and in some cases will require manual color correction, at $39 an image. Please note that our automated color correction services have limitations, and the result is contingent on the initial quality of the provided images.

No. For scanning a single image from a film strip, you'll be charged only for that particular image archived, regardless of the number of images on the strip. If you opt for 2-6 images from a roll, you'll be charged a film strip scanning price. For 7 or more images from a roll, we will charge you a full roll scanning price. Our scanning prices consider the time spent locating specific images, as organizing them during intake and locating them on the computer takes the same amount of time, if not more, as scanning an entire roll. Additional time is needed when we have to pause and locate specific images within a roll.